Help & FAQs
Can't find what you need? Call 44 333 011 2112 or send us a message.
Ordering & payment
How do I place an order?
Choose the product you need and press Buy now. You will be taken to our secure Stripe checkout, where you can pay by debit or credit card, Apple Pay or Google Pay. You will receive an email confirmation as soon as payment is complete.
Are your prices inclusive of VAT?
Yes. All prices shown are in pounds sterling and include VAT at the current UK rate. The ex. VAT price is shown underneath for business customers. A full VAT invoice is emailed with every order.
Is it safe to pay on your website?
Payments are handled by Stripe, a PCI DSS Level 1 certified payment provider. Your card details are entered on Stripe's secure page and are never seen or stored by us. Many cards also use 3-D Secure verification for additional protection.
Can I order more than one item?
Yes — you can adjust the quantity on the checkout page where available. For mixed orders, bulk quantities or a single invoice across several products, call 44 333 011 2112 or request a trade quote.
Delivery
How much is delivery?
Standard UK mainland delivery is £5.95 and free on orders over £75. Next-working-day delivery is £9.95. Large items such as cabinets and cranes travel by pallet courier. See our delivery policy.
When will my order arrive?
In-stock items ordered before 2pm on a working day are dispatched the same day and usually arrive in 2–3 working days by standard service, or the next working day with our express option.
Do you deliver to Northern Ireland, the Highlands and islands?
Yes. Delivery to Northern Ireland, the Scottish Highlands, Isle of Man, Isle of Wight, Scilly and Channel Islands may take longer and carry a surcharge on heavy items — we will always confirm before dispatch.
Returns & warranty
Can I return something I no longer want?
Yes. Unused items in their original packaging can be returned within 30 days of delivery for a full refund of the item price. Contact us first so we can give you a returns reference. Full details are in our returns policy.
What if my tool is faulty?
Contact us straight away. Under the Consumer Rights Act 2015 you can reject faulty goods within 30 days for a full refund, and we also offer a 2-year warranty against manufacturing defects. We cover the cost of returning faulty items.
How do I make a warranty claim?
Email info@anulartarjeta.com with your order number, a description of the fault and a photo or short video. See our warranty page for what is covered.
Products & trade
Will this tool suit my compressor?
Check the air consumption (l/min or cfm) on the product's specification tab and compare it with your compressor's free air delivery at 90 psi. If in doubt, call us with your compressor model and we will advise.
Do you offer trade accounts?
Yes. Garages, fleet operators, colleges and mobile mechanics can apply for a trade account with tiered pricing and, subject to approval, 30-day credit terms. Apply online.
Are your lifting products certified?
Our jacks, stands and cranes are tested to EN 1494 and supplied with UKCA marking and a declaration of conformity. Lifting equipment used at work should also be thoroughly examined under LOLER.