Last updated: 22 Oct 2026
1. At a glance
| Change of mind | Return unused items within 30 days of delivery for a full refund of the item price |
|---|---|
| Faulty item | Full refund within 30 days, or repair / replacement — we pay return postage |
| Refund time | Within 14 days of receiving your return, to your original payment method |
| Warranty | 2 years against manufacturing defects |
2. How to return an item
- Contact us by email at info@anulartarjeta.com or by phone on 44 333 011 2112 (or via our contact form) with your order number and the item(s) you wish to return.
- We will send you a returns reference and the return address. For large or heavy items we can arrange a collection — we will quote the cost first.
- Pack the item securely, ideally in its original packaging, and include your returns reference.
- Send it using a tracked service and keep your proof of postage.
3. Change-of-mind returns
You have a legal right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013; we voluntarily extend this to 30 days. Items should be unused, complete and in a resaleable condition with all accessories and manuals. You are responsible for the cost of returning the item unless it is faulty or misdescribed.
We refund the item price and the standard delivery charge (not any premium delivery upgrade) when you cancel within 14 days. We may make a deduction if the item has been handled more than necessary to inspect it — for example used, fitted, or contaminated with oil, grease or fluids.
4. Items we cannot accept back
Unless faulty, we cannot accept the return of items made or modified to your specification, sealed consumables (for example lubricants and grease cartridges) once unsealed, or items that have been used on a vehicle. This does not affect your rights for faulty goods.
5. Faulty, damaged or incorrect items
Please inspect your delivery on arrival and tell us about any transit damage within 48 hours so we can raise a claim with the carrier. For faulty or incorrect items contact us as soon as possible; we will arrange collection or reimburse reasonable return postage. Under the Consumer Rights Act 2015 you are entitled to a full refund within 30 days of delivery, and to a repair or replacement thereafter. See our warranty page.
6. Refunds
Refunds are issued to the original payment method via Stripe within 14 days of us receiving the returned item (or proof of return). Card refunds usually appear within 5–10 working days depending on your bank.
7. Business customers
The statutory cancellation right does not apply to business purchases. We will still accept unused returns within 30 days at our discretion, subject to a possible restocking fee for non-stock or pallet items, which we will agree with you in advance.